Refund policy

All custom engraved or personalized items are final sale.
This includes any product made to order based on customer-provided text, icons, designs, layouts, or other customization choices.

Due to the personalized nature of these items, we do not accept returns, exchanges, or cancellations for custom products once production has begun.

Cancellations

Orders may be cancelled before production begins.
If you need to cancel or modify an order, please contact us as soon as possible at admin@lecrolink.com.

Once engraving or production has started, the order can no longer be cancelled.

Damages, Defects, or Errors

Please inspect your order upon delivery.

If your item arrives:

damaged,
defective, or
engraved incorrectly due to an error on our part,

If approved, we will:

remake the item at no cost, or
issue a refund, at our discretion.

We are committed to making things right when a mistake occurs.

Non-Returnable Items

The following items are not eligible for return or refund:

Custom engraved or personalized products
Sale or clearance items
Gift cards

Exchanges

Because custom items are made to order, we do not offer direct exchanges.

If a replacement is approved due to damage or error, it will be processed as a remake rather than a return/exchange.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel within 14 days unless the item is custom made or personalized.

Custom engraved products are exempt from the EU cooling-off period under applicable consumer protection laws.

Refund Processing

If a refund is approved:

Refunds are issued to the original payment method
Processing typically takes 5–10 business days
Your bank or card issuer may take additional time to post the refund

If more than 15 business days have passed since approval, please contact admin@lecrolink.com.

Contact Us

If you have any questions about this policy or your order, please contact us at:

admin@lecrolink.com